Letters and Discharges are coded and sent to virtual pharmacist via task etc. For actioning. The Team then check the coding and action the letter. Medication, blood tests, ECG etc.
Administrative work and medication reviews
As above plus the virtual pharmacy team work through searches of patients to update any medication reviews. Complex poly pharmacy review are carried out via telephone or video call. Whilst others are reviewed by notes only – checking appropriate monitoring, CDMs and another other diary events.
Administrative work, medication reviews and queries.
As above plus the team have a telephone calls list of queries where patients wish to speak to the practice pharmacist. For example:
- Medication is discontinued or out of stock, what is the alternative? – The pharmacist could then prescribe the alternative
- Patient feels they have had an adverse drug reaction – The pharmacist could advise the patient on any actions or alternatives, prescribing if needed and then complete a Yellow Card.
The full service
The practice pharmacist uses the time allotted to the practice to complete tasks in the order the practice has stipulated for example, tasks, telephone calls, medication reviews, administrative work then additional time would be spent of specified projects such as audits, actioning searches, acute drug request, or assisting the team with remote chronic disease reviews.