Solution

Medication Query & Prescription Advice

Solution

Medication Query & Prescription Advice

What is Medication Query & Prescription Advice?
Providing practices and PCNs with pharmacists to
deliver advice and answers about prescriptions and medication-related issues.
Virtual Pharmacist provides a structured medication advice service, supporting safe and effective prescribing and medicines optimisation within primary care. Our team of pharmacists deliver clear, practical, evidence-based advice that is clinically governed and aligned to national guidance. This service covers a wide range of queries to enhance patient outcomes and safety.

How Will This Help
My Practice?

Our expertly trained pharmacists operate under robust clinical governance frameworks to provide medication advice and support GPs’ final prescribing decisions.
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Parts

Improves prescribing safety

Utilising expert reviews of interactions, doses, and monitoring.

Supports complex decision-making

Valuable for patients with higher prescribing risk or polypharmacy.

Reduces GP and clinician workload

By efficiently supporting high-volume medication queries.

Provides specialist advice

Assisting with workflows and final GP prescribing responsibilities.

Adheres to national guidance

NICE, BNF, MHRA alerts and local formularies to enhance practice compliance.

Adapts to practice demand

A scalable service that reduces delays caused by in-house capacities.

Reviews

“Since partnering with Virtual Pharmacist LTD, our appointment availability has noticeably improved. Their experts handle all the complexities of medication management, which means fewer follow-ups for us and better overall care for our patients.”

Clinical Director, Greater Manchester PCN

“Since partnering with Virtual Pharmacist LTD, our appointment availability has noticeably improved. Their experts handle all the complexities of medication management, which means fewer follow-ups for us and better overall care for our patients.”

PCN Manager, South London PCN

“Since partnering with Virtual Pharmacist LTD, our appointment availability has noticeably improved. Their experts handle all the complexities of medication management, which means fewer follow-ups for us and better overall care for our patients.”

Clinical Lead, West Midlands PCN

How Does Virtual Pharmacist Work?

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Frequently Asked Questions

Our Medication Query & Prescription Advice support service is available to GPs, practice nurses, practice and PCN pharmacists, advanced practitioners, and authorised administrative staff (where appropriate and agreed).
This service focuses on specialist clinical advice to support decision-making. Final prescription decisions and the responsibility to do so still remains with the GP or prescriber. Independent prescribing is only included where explicitly commissioned and agreed.

Our pharmacists’ advice is documented and conveyed through agreed secure communication channels or within the clinical system – whichever best suits the practice. This ensures both traceability and clear audit trails. 

Advice response times are also contractually agreed and designed to meet the unique demands of routine and urgent primary care queries. Clear service-level expectations are outlined from the beginning.

Yes – it is particularly valuable for patients with multimorbidity, polypharmacy, or higher prescribing risks. Our team of pharmacists are expertly trained to provide advice for all patient needs.

A wide range of medication queries are advised on and supported through this Virtual Pharmacist service, including:

  • Dosage adjustments and optimisation Checking the new medication against any interactions or dangers for current medication or conditions
  • Side effect assessments and management
  • Switching medicines due to formulary changes or supply issues
  • Monitoring requirements and abnormal result interpretations
  • Prescribing considerations, such as for pregnancy, renal or hepatic impairment, frailty, and polypharmacy
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