Pharmacy Liaison
Pharmacy Liaison
What is Pharmacy Liaison?
A central point of contact between prescribers, pharmacies, and patients to guarantee safe and properly obtained prescribed medication.
How Will This Help My Practice?
Our pharmacists manage and respond to a wide range of queries that are communicated to them as the primary point of contact. This optimises practice care in a number of ways.
Resolves prescription queries quickly and safely
Ensuring there are minimal delays to patient care.
Significantly reduces practice and admin workloads
Preventing unnecessary GP interruptions and excessive admin tasks.
Utilises MHRA safety advice
Strengthening practice safety compliance.
Ensures consistency and reduced medication delays
Performing full safety checks before issuing medication.
Improves the speed of pharmacy communication
Strengthening practice relationships with local community pharmacies.
Clear documenting and coding
Supports CQC expectations with evidence-based decision-making.
“The team is consistently reliable. Phones are always answered and emails come back the same day. It’s made a real difference to how we run our medication reviews.”
“Fast email replies and always there when we need clinical input. The pharmacists fit straight into the team and just get on with the work.”
“Excellent service from start to finish. Easy to reach, quick to reply, and they clearly know NHS workflows inside out. We couldn’t recommend the team more highly.”
How Does Virtual Pharmacist Work?
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Frequently Asked Questions
What types of pharmacy queries can your team handle?
- Brand specificity or equivalent medication brands
- CD prescriptions, z-drugs, benzodiazepines, opioids, and gabapentinoids
- eRD batches, expiry dates, and renewals
- Supply issues and recommended alternatives
- Substitution queries related to drug shortages
- Safety checks, including medicine interactions, contradictions, and pregnancy or breastfeeding considerations
Can your pharmacists issue prescriptions when pharmacies request a change?
Yes, our trained pharmacists have capabilities to issue these changes. However, this is only in the case that the change is clinically appropriate, and within both formularies and our governance framework. Otherwise, we provide a documented recommendation for GP review.
Do you work with practice systems?
Yes, our pharmacists work with the likes of ScriptSwitch, OptimiseRx, Eclipse and Ardens. Virtual Pharmacist integrates with these systems to check preferred formulary alternatives, confirm cost-effective solutions, review interaction alerts, maintain safety during drug changes or shortages, and support high-risk medicine checks and optimisation.
