Medicines Management Queries
Medicines Management Queries
What are Medicines Management Queries?
Questions raised by patients or clinicians concerning any aspect of medication, ensuring the best possible treatments and outcomes.
Virtual Pharmacist efficiently delivers a complete medicines management service, handling queries on a broad range of clinical, administrative, and safety-related medication enquiries. These questions may be raised by patients, community pharmacies, reception teams, and clinicians. Our team of pharmacists manage and resolve these enquiries, ranging from pathway guidance and supply problems to dosage queries.
How Will This Help My Practice?
Our trained pharmacists conduct safe, efficient, and thorough reviews of all correspondence received by your practice. Our team is fully equipped to handle each letter appropriately.
Enhances patient safety
Ensuring answers are accurate and reduce any risks.
Reduces practice workloads
Resolving many routine medication queries to streamline workflows.
Uses MHRA safety updates
Strengthening practice safety compliance.
Supports CQC compliance
Demonstrating clear governance and risk mitigation.
Enhances practice efficiency
All queries are responded to within agreed SLAs with full audit trails.
Improves continuity of care
Handles enquiries with structural clinical reasoning.
“The team is consistently reliable. Phones are always answered and emails come back the same day. It’s made a real difference to how we run our medication reviews.”
“Fast email replies and always there when we need clinical input. The pharmacists fit straight into the team and just get on with the work.”
“Excellent service from start to finish. Easy to reach, quick to reply, and they clearly know NHS workflows inside out. We couldn’t recommend the team more highly.”
How Does Virtual Pharmacist Work?
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Frequently Asked Questions
What is medicines management?
Otherwise known as medicines optimisation, this is the process of ensuring that medications prescribed to patients are only used safely and effectively. This establishes only the best clinical outcomes for each patient.
Which medicines management queries can your pharmacists resolve?
Our pharmacists are highly trained to manage and resolve day-to-day prescribing questions. They can handle a wide range of queries within the medicines management process, including:
- Dose clarification and administration advice
- Side effect concerns and suitability checks
- Alternative options during drug shortages
- Interactions and contradiction checks
- Contraceptive, HRT, dermatology, pain, asthma, and infection-related medication queries
- Over-the-counter medicines and self-care guidance
Contact our team if you’d like to speak to us about how our pharmacists can support medicines management processes.
How do you support the practice during drug shortages?
In the case of drug shortages, our team of virtual pharmacists will take on the necessary processes. This includes reviewing alternatives, assessing the clinical suitability, communicating changes with community pharmacies, and prescribing safe, evidence-based alternative medication.
These steps and changes to medications are fully coded and documented clearly by our pharmacists to ensure full audit trails and CQC compliance.
How do your pharmacists ensure patient safety when giving medication advice?
When answering medicine management queries, our pharmacists use structured clinical reasoning, local formulary guidance, and MHRA safety updates as standard. Each query that comes through is further reviewed against patient medication history, clinical suitability, relevant diagnoses and monitoring, and other medicine interactions.
This thorough review process ensures that every aspect of the query is considered against the patient’s needs, to ensure the best treatment and safety outcome.
Do you work with practice systems?
Yes, our pharmacists work with the likes of ScriptSwitch, OptimiseRx, Eclipse and Ardens. Our team incorporates recommendations from these systems to ensure formulary compliance, reduce practice costs, flag potential interactions, support safe substitutions during shortages, and identify high-risk prescribing.
