Pharmacy Technician Service for GP Practices
Pharmacy Technician Service for GP Practices
Delivering medicines management processes to improve prescription accuracy
Our pharmacy technician support service provides safe and efficient medicines management processes, minimising administrative workloads for both GP practices and clinical pharmacists.
Our pharmacy technicians provide end-to-end medicines support for Primary Care, focusing on prescription processing, medicines reconciliation, discharge management, and the overall safety of medication systems.
How Will This Help My Practice?
Improve Efficiency and Workflow
Enhance Patient Safety
Reduce Clinical Burden
“The team is consistently reliable. Phones are always answered and emails come back the same day. It’s made a real difference to how we run our medication reviews.”
“Fast email replies and clinical input whenever we need it. They picked up our medicines work seamlessly and delivered from day one.”
“Excellent service from start to finish. Easy to reach, quick to reply, and they clearly know NHS workflows inside out. We couldn’t recommend the team more highly.”
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Frequently Asked Questions
What is a pharmacy technician?
Can technicians support discharge management?
Yes. Our pharmacy technicians support practices with discharge management: completing reconciliations, updating repeat lists, flagging possible interactions and escalating anything that needs a pharmacist or prescriber.
What our pharmacy technicians do for GP practices and PCNs
Our pharmacy technician service takes the high-volume medicines processes off your practice team and works them inside your own clinical system, under our clinical governance. The work practices and PCNs most often hand over:
- Repeat prescription requests and synchronisation
- Medicines reconciliation after hospital discharge and clinic letters
- Updating repeat templates after a discharge or a change of medicine
- Formulary-compliant switches, worked under an agreed protocol
- Medicines searches, set up and worked so pharmacist time goes on the patients who need it
Pharmacy technician support for PCNs
A PCN can commission the technician service across every member practice. We agree one set of protocols with your clinical director or PCN manager, size the volume for each practice, and report for each practice and for the network. Pharmacy technicians are one of the roles in the Additional Roles Reimbursement Scheme: our ARRS page explains how networks fund the work.
How technicians and pharmacists work together
Technicians run the processes and our clinical pharmacists make the clinical decisions. Anything that needs a prescriber, such as a dose change or a possible interaction, goes to a pharmacist through an escalation route agreed with you at the start. Prescribing follows protocols agreed with the practice: our independent prescribers sign prescriptions within their competence, and anything outside it goes to the patient’s GP.
How the technician service runs day to day
- We agree the processes, the protocols and the escalation routes with your practice or PCN.
- Our technicians work remotely through secure, NHS-approved access to EMIS, SystmOne, Vision or Medicus.
- Each item is completed and coded in your record as it goes.
- You receive regular reporting on what was done and what was escalated.
- Cover for leave and sickness sits with us, so the work keeps moving.
Norfolk and Waveney PCN commissioned 1,000 structured medication reviews between October and March, delivered alongside a technician service, all under one governance. More than 100 GPhC-registered pharmacists and pharmacy technicians work under our clinical governance framework. Read the full case studies.
